A Professional Training Course On:

Certified Human Resource Professional

Managing Employee Performance, Behaviour and Attitudes

Course Schedule

About This Certified Human Resource Professional Training Course

Contemporary enterprises require sophisticated human capital strategies that align individual output with overarching strategic targets. Navigating human behavior, organizational culture, and complex interpersonal dynamics demands a subtle balance of psychological insight, strategic foresight, and refined communication capabilities. This comprehensive learning experience provides leaders and practitioners with actionable frameworks to optimize workforce productivity, refine talent acquisition models, and establish robust performance evaluation ecosystems within modern organizations.

Certified Human Resource Professional training course strategies enable leaders to optimize organizational culture, elevate workforce performance, and master critical behavioral dynamics. Through structured analysis of emotional intelligence, targeted performance improvement interventions, and advanced succession frameworks, participants master techniques to convert human capital potential into sustained operational value. By mastering proactive feedback mechanisms and constructive resolution of behavioral friction, leaders foster high-accountability environments driving continuous enterprise enhancement.

Expected Outcomes

Engaging with the Certified Human Resource Professional training course enables participants to drive meaningful organizational transformation through advanced people management strategies and actionable operational capabilities.

Drive Strategic Alignment: Align human capital initiatives directly with long-term enterprise goals to optimize operational agility and organizational output.
Master Behavioral Leadership: Apply emotional intelligence and psychological principles to regulate workplace dynamics, foster trust, and inspire peak execution across teams.
Implement High-Impact Performance Systems: Design and execute structured performance improvement plans, appraisal frameworks, and intervention strategies that address performance gaps effectively.
Optimize Talent Pipelines: Formulate resilient talent acquisition, capability mapping, and succession management frameworks to secure critical leadership continuity.
Elevate Communication and Feedback: Conduct high-stakes performance reviews, deliver constructive evaluations with emotional acuity, and manage difficult workplace conversations with professional poise.
Cultivate Accountability and Culture: Manage complex stakeholder relationships, resolve interpersonal friction, and establish an equitable work environment focused on high standards.

This Course is Best For

Enrolling in the Certified Human Resource Professional training course equips forward-thinking professionals across key leadership and operational disciplines with advanced human capital capabilities.

Human Resource Directors, Managers, and Business Partners
Talent Acquisition Specialists and Workforce Planning Managers
People and Culture Managers
Departmental Heads, Operations Directors, and Senior Team Leaders
Performance Management and Compensation Specialists
Enterprise Transformation Consultants and Leadership Advisors

Training Method

Through the Certified Human Resource Professional training course, participants engage in an immersive educational approach designed to bridge strategic theory and practical workplace application. The learning experience incorporates structured discussions, collaborative problem-solving, reflective self-assessment, and expert instructor guidance, ensuring high engagement and immediate operational utility.

Delegates analyze realistic organizational scenarios, debate best-practice frameworks, and exchange actionable insights with industry peers. Through continuous guided reflection and targeted exercises, participants develop high-level decision-making skills and gain practical tools to execute elevated workforce management strategies within their respective organizations.

About the Instructor

The instructor delivering this Certified Human Resource Professional training course is an expert in human resource management and employee performance, with more than a decade of experience in the field. Their experience helps participants connect principles of human psychology, emotional intelligence and performance management with everyday responsibilities and complex decisions about behaviour, capability and workforce priorities. Through clear explanations and relevant industry examples, they make challenging concepts such as performance decline, behavioural reinforcement and the distinction between succession management and talent management easier to understand and apply.

The instructor’s guidance connects human resource practice with the responsibilities of HR leaders, business partners, talent specialists and senior operational managers. They clarify how appraisal, emotionally intelligent feedback and behavioural insight affect performance improvement, employee development and stakeholder relationships in multicultural workplaces. This perspective supports informed professional judgement and effective application when addressing performance concerns, planning talent needs and managing difficult workplace behaviour.

Course Outline

Day 1:Understanding Yourself and Others

Exploring human psychology
Your Johari window
How are attitudes formed?
Your personality style explored
Understanding Emotional Intelligence (EI)

Day 2:Performance Improvement Planning (PIP)

Introduction to performance management of people
Understanding performance decline and the factors affecting performance
Work performance interviewing
Communication skills for the performance interview
Managing good performance – behavioural reinforcement theory

Day 3:Driving Performance through Talent Management

Talent management – explored
Employee resourcing: best practices
Introducing basics of manpower planning
Flexibility and introducing the ‘flexible firm’
Differentiating succession management & talent management

Day 4:Giving Feedback and Making Appraisal Work

The principles of effective performance appraisal
Performance management in a multi-cultural setting
How to deal with common mistakes and minimise failure
How to structure an appraisal meeting - a step-by-step outline
Giving feedback with Emotional Intelligence (EI)

Day 5:Dealing with ‘Difficult’ People

Providing appropriate career-path planning - supporting development
Dealing with difficult people and stakeholders
Behaviour styles – passive, aggressive, passive-aggressive & assertive
Handling aggression in others
Personal Action Planning

Summary of Certified Human Resource Professional Training Course

The Certified Human Resource Professional training course covers behavioural insight, performance improvement, talent management, appraisal and challenging workplace relationships, enabling HR practitioners and leaders to address people issues with greater structure and judgement. It begins by examining human psychology, attitude formation, personality styles and the Johari window to strengthen self-awareness and understanding of others, with emotional intelligence providing a basis for more effective interactions. Participants then consider why performance declines, how different factors affect output and how to conduct performance interviews using appropriate communication and behavioural reinforcement. The focus broadens to employee resourcing, manpower planning, flexible workforce models and the distinction between succession and talent management. These areas help professionals respond to practical challenges such as capability gaps, changing resource needs and continuity in key roles, while connecting individual contribution with wider organisational priorities.

By completing the course, participants will be better equipped to diagnose performance concerns, plan suitable interventions and make balanced decisions about development, resourcing and future talent needs. They learn how to structure appraisal meetings, avoid common errors and deliver feedback with emotional intelligence, including when performance management takes place across different cultural settings. In workplace conversations, they can distinguish passive, aggressive, passive-aggressive and assertive behaviour styles, respond more constructively to aggression and manage difficult stakeholders without losing sight of the issue being addressed. Career-path planning, support for employee development and personal action planning translate the learning into practical next steps. Together, these capabilities support fairer performance discussions, clearer expectations and more consistent people decisions. They also help organisations reinforce effective behaviour, deploy talent more thoughtfully, improve succession readiness and create a more adaptable approach to workforce planning and performance management.

Certificate

Upon successful completion of this Certified Human Resource Professional training course, delegates will receive a 360 Leaders Training Certificate of Completion. Participants will earn between 25 and 30 credits, based on their recorded attendance throughout the training course.

Each Guided Learning Hour represents 60 minutes of attendance, with attendance records maintained under our ISO 9001:2015-certified quality management system.

This Course is Best For

Human Resource Directors, Managers, and Business Partners
Talent Acquisition Specialists and Workforce Planning Managers
People and Culture Managers
Departmental Heads, Operations Directors, and Senior Team Leaders
Performance Management and Compensation Specialists
Enterprise Transformation Consultants and Leadership Advisors

Training Method

Accreditation

Related Training Subjects:

Human Resource (HR) Management

Would you like to take this course as a team?

Certified Human Resource Professional FAQs

Completing the Certified Human Resource Professional training course enhances your executive capabilities by equipping you with modern tools to handle complex workforce challenges, design strategic talent frameworks, and drive organizational performance, positioning you as an invaluable asset to senior leadership.

The learning approach focuses on actionable implementation, offering structured models for immediate use. You will gain practical experience in structuring performance interviews, implementing robust talent management frameworks, and managing difficult stakeholder interactions effectively within your organization.

Organizations benefit from leaders capable of minimizing turnover, enhancing workforce productivity, resolving interpersonal conflicts constructively, and establishing scalable talent management systems that directly support strategic commercial goals.

While no formal prerequisites are strictly mandatory, individuals who currently manage teams, oversee organizational strategy, or handle human resources functions will gain maximum benefit from the advanced concepts and practical frameworks covered.

The curriculum incorporates specialized insights into emotional intelligence and communication strategies tailored for multi-cultural environments, enabling leaders to manage diverse workforces, minimize common misinterpretations, and build inclusive team structures.

Participants leave with personalized action plans designed during the sessions. These frameworks allow delegates to systematically implement new performance review methods, talent planning processes, and interpersonal communication strategies in their ongoing daily operations.